Shipping policy
Thank you for choosing BTTR Performance. This Shipping Policy outlines the details and guidelines regarding the shipping of products purchased through our website. Please read this policy carefully to understand our shipping process and any applicable terms and conditions.
Shipping Destinations
We currently only offer shipping to customers located in Australia. If your location is not included in the list, please contact our customer support team for further assistance.
Domestic Shipping
| Service | Price |
|---|---|
| Standard Shipping | $10 AUD |
| Express Shipping | $15 AUD |
| Orders over $115 | Free |
Order Processing Time
We strive to process and fulfill orders as quickly as possible. After receiving your order, we will typically process it within 3-5 business days, excluding weekends and public holidays. Please note that order processing time may vary during peak seasons or promotional periods.
Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number or a link to track the status of your package. You can use this information to monitor the progress of your shipment and estimated delivery date. In case of any issues or concerns regarding the tracking of your order, please contact our customer support team for assistance.
Order Modifications and Address Changes
Once an order has been placed, it is generally not possible to modify the order details or shipping address. If you need to make any changes, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed for shipping.
Lost or Damaged Shipments
In the unfortunate event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a resolution. Please note that claims for lost or damaged shipments must be reported within 30 days of the estimated delivery date.
Contact Us
If you have any further questions, concerns, or inquiries regarding our shipping policy, please contact our customer support team at bttrperformance@gmail.com. We are here to assist you.